Customer care - Project Manager

The After Sales Project Manager will play a crucial role in overseeing and coordinating customer service projects within the FMCG sector. This permanent role in Neuchâtel requires exceptional organizational skills and a proactive approach to ensure successful project implementation and client satisfaction.Customer care - Project ManagerOur client is a medium-sized company operating in the FMCG sector. They are known for their commitment to delivering high-quality products and services, coupled with a customer-focused approach. Located in Neuchâtel, the company provides a professional and structured environment to thrive in.DescriptionManage and oversee after-sales projects, ensuring timely and efficient execution.Collaborate closely with the customer service department to address client needs and expectations.Develop and implement strategies to improve after-sales processes.Monitor project progress and resolve any potential issues proactively.Coordinate with cross-functional teams to ensure seamless communication and project alignment.Prepare and present reports to stakeholders on project outcomes and performance.Ensure compliance with company standards and industry regulations.Support the team in identifying opportunities for process optimisation and innovation. ProfileA relevant educational background (Master Degree) in business, project management, or a related field.3 to 7 years maximum of experience in marketing, business development (ideally in After-Sales or as a Sales Coordinator), or finance, with strong expertise in project management.Proficient in Excel, SAP and Power BI.Strong problem-solving skills and attention to detail.Excellent communication skills in French;English.An ability to work collaboratively and adapt to dynamic environments. Job OfferA permanent position in a respected company within the FMCG sector.Participation in a comprehensive health insurance plan.Opportunities for professional growth and development.A chance to work in Neuchâtel within a supportive and professional team. jpid22ca6b6st jpit1250st jpiy25st