Client Lifecycle Management Analyst, Quality Assurance

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Client Lifecycle Management Analyst, Quality Assurance

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The appointed individual will manage the Quality Assurance for Periodic Reviews and Account Opening for PBRS Guernsey Branch.

The individual will have oversight to ensure quality of onboarding and periodic reviews performed and support the correct remedial action taken in line with the Banks’ attitude to risk.

Additionally, the appointed individual will perform ad-hoc controls related to PBRSG CLM activities to ensure correct application of procedure(s) and data capture in the systems. These activities will lead the individual to analysing client documentation gathered by Relationship Managers in the UK and in Channel Island along with reviewing the Quality of screening and Control operated by offshored KYC operations.

Are you interested ? Do you have a working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

The role holder will work closely with PBRSG (PBRS - Guernsey Branch) CLM Teams to ensure completion at required quality standards. This role includes an element of coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks, performing diverse set of controls.

The role holder will use the appropriate internal and Global frameworks: CDD Global Standards and Financial Crime Compliance (FCC) related activities, including the completion of Enhanced Due Diligence, Sanctions and recognition of High Risk/SCC accounts.

The role holder will review a sample of completed Onboarding and Periodic Reviews to ensure all areas of risk and financial crime risk are considered by the business and CLM Teams / Relationship Managers and work with them to ensure the correct remedial action taken in line with the Banks’ attitude to risk. Key areas of responsibility are as follows:

• Maintain the quality of the CDD end to end process has been followed correctly for onboarding and existing to bank clients
• Perform controls related to PBRS CLM activities (Tax related control, static data changes etc.)
• Quality check a percentage of finalized cases depending on the risk rating
• Feedback of errors and common trends to CLM, Front Office teams and the Business
• Supporting the Quality Control Manager by organizing and running of group training sessions to enhance quality results

In this role you will:

• Ensuring PBRSG CLM due diligence reviews are undertaken to the required quality and detail on a timely basis,
• Recommending/undertaking further due diligence where required. Ensuring a conclusion is reached with regards to risk, additional due diligence
• Communicating effectively and ability to lead discussions regarding complex queries with Quality function, Compliance, RM or Front Office contacts
• Timely and accurate reporting of SME / Compliance related Management Information.
• Providing support, training and coaching to the PBRS CLM Teams on interpretation of the guidance
• Undertaking reviews of extended due diligence to assess risk. Providing comments and helping the Specialists / Front office to escalate to frontline for agreement and approval
• Perform research via internal and external sources, gather and analyze documentation in accordance with local regulatory

Requirements:

• Working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative.
• Good research and communication skills.
• Ability to work professionally with all levels of staff and management.

• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)
• Minimum of a degree or relevant work experience
• Fluent in English and French both written and spoken
• International profile with practice in another countries and multi-cultural experience is a plus
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can includ e:

• Health & meal allowance, public transport or (e-)bike allowance
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital

status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

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