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Customer Support - Suissetalent
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Customer Support

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Aufgaben:
In dieser spannenden Rolle unterstützen Sie Privatkundinnen und -kunden bei der Nutzung verschiedener digitaler Services rund ums moderne Banking.
  • Telefonische Beratung bei Fragen zu E-Banking, Login-Verfahren und Authentifizierungs-Tools
  • Unterstützung bei Anliegen zu mobilen Zahlungsdiensten (z. B. TWINT)
  • Sperrung von Debit- und Kreditkarten sowie Bearbeitung entsprechender Meldungen
  • Entgegennahme und Weiterleitung von Auskunfts- und Serviceanfragen an interne Stellen
  • Betreuung von Kundschaft aus der Deutschschweiz und der Romandie
    • Qualifikationen:
  • Abgeschlossene kaufmännische Ausbildung von Vorteil
  • Berufserfahrung im Bankenumfeld oder in einem Contact Center wünschenswert
  • Sehr gute Sprachkenntnisse in Deutsch (zwingend) und Französisch, mündlich wie schriftlich
  • Versierter Umgang mit MS Office und gängigen IT-Anwendungen
  • Ausgeprägte Kundenorientierung, kommunikative Stärke und Selbstständigkeit
  • Offen für digitale Themen und technologische Neuerungen
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    Winterthur

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