IT Support Specialist

Position : IT Support Specialist (2nd Line, Part-Time - 50%), Location: Geneva, Switzerland, Contract Type: Part-Time (50%), Department: IT Operations & Support, , , Role Overview:, We are seeking a skilled and proactive 2nd Line IT Support Specialist to join our team on a part-time basis. The successful candidate will provide advanced technical support across a diverse range of operating systems, security platforms, and enterprise applications. This role is ideal for someone with a strong troubleshooting mindset and experience supporting both standard IT environments and trading/operations platforms., ,IT Support SpecialistPosition : IT Support Specialist (2nd Line, Part-Time - 50%)
Location: Geneva, Switzerland
Contract Type: Part-Time (50%)
Department: IT Operations & Support

---

Role Overview:
We are seeking a skilled and proactive 2nd Line IT Support Specialist to join our team on a part-time basis. The successful candidate will provide advanced technical support across a diverse range of operating systems, security platforms, and enterprise applications. This role is ideal for someone with a strong troubleshooting mindset and experience supporting both standard IT environments and trading/operations platforms.

Key Responsibilities:

• Provide 2nd line support for:
  • Operating Systems: Windows 11, Chrome OS, iOS, Android, Windows Server
  • Security Tools: PaloAlto GlobalProtect, Cortex, BitLocker, Windows Security
• Troubleshoot and resolve issues related to:
  • Enterprise Platforms: Microsoft O365, Google Suite, ServiceNow
  • Infrastructure Tools: Active Directory, SCCM, Google Admin Console, PXE OS Deployment
  • Networking: Cisco (working knowledge), Citrix environments
• Manage and support Google Meet device infrastructure
• Collaborate with internal teams to ensure timely resolution of incidents and service requests
• Maintain documentation and contribute to knowledge base articles
• Support trading and operations applications (preferred):
  • Bloomberg, Refinitiv Workspace, TT Trader, ICE Connect/Chat, Allegro

---

Qualifications & Experience:

• Proven experience in a 2nd line support role
• Strong knowledge of Windows and mobile operating systems
• Familiarity with enterprise security tools and endpoint protection
• Experience with Active Directory, SCCM, and OS deployment methods
• Exposure to trading platforms and financial applications is a plus
• Excellent communication and problem-solving skills
• Ability to work independently and manage time effectively
• Fluent English is essential

Eligibility Requirements:

• Candidates must be of Swiss or EU nationality, or already in possession of a valid Swiss work permit