Customer Service Associate

Détail de l'annonce

Jobdetails

For our client, a company specialized in advanced technologies for the healthcare industry, we are looking for a

Customer Service Specialist
Duration: until end of Q1 2026
Start date: as soon as possible
Location: Greater Lausanne area
Workload: 100% - 3 days/week remote
...

Your responsibilities

Handle incoming customer and distributor inquiries via phone and email regarding orders, quotations, product requests, returns, or complaints

Process sales orders and service requests accurately in ERP and CRM systems (SAP and Salesforce)

Monitor and follow up on open orders, RMAs, and service tickets

Ensure data accuracy and maintain up-to-date customer contact information

Collaborate closely with internal teams such as Sales, Finance, Logistics, and Regulatory

Support ad hoc administrative tasks and contribute to process improvement initiatives

Your profile

First experience (1–2 years) in a similar customer service, sales support, or administrative role

Fluent in French and English; very good knowledge of a Scandinavian language (Danish, Swedish, Norwegian, or Finnish) required - German can also be considered, instead.

Experience in Medical Devices (or Pharmaceuticals) industries is a strong asset

Proficient with MS Office; experience with SAP and Salesforce is a plus

Service-oriented, well-organized, detail-focused, and structured in your work